Jan 18, 2012
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Unlock Talent by Being Less Patient
Another technique I’ve been using to increase Agility in our production process is to be less patient with team members when a customer’s need is not met. This has shifted the focus of the team directly on creating value to the customer. Agile has breathed new life into this classic management principal, from Peter Drucker (perhaps because Agile ties it directly to project management and a production process rather than remaining an overarching corporate philosophy).
Cultural boundaries have become less important using this approach. We operate in a culturally diverse environment. People have different definitions on what it means to put in a good day’s work. By rating performance directly against customer value, people’s perspectives have started to converge and cultural backgrounds matter less. Problem solving becomes the focus. Each person brings their unique talent to the table. Constraints like cultural norms or a person’s title fade into the background.
