Jan 17, 2011
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Talk More Than You Text
The shorter the communication, the more careful you have to be.
That’s why many successful politicians cultivate the ability to talk for hours on end and not be pinned down to one particular point.
Email, text messages and twitter can be dangerous ground for miscommunication. If you are using those tools to speak to your project’s client or sponsors, you have to be doubly careful. Those communications form the client or sponsor’s expectations.
Communications set Expectations.
Misinterpretation and unmet expectations can easily happen, leading to a decline in your relationship with the client or sponsor.
To effectively use those tools for project management, you have to be certain of the parameters and flexibility around the relationship. The relationship should exist well before-hand and have room for the ups and downs mis-communication can bring.
Otherwise, make sure you use the phone more or even have face to face meetings. This gives you room to answer and ask questions, to read your client’s expressions and better understand the expectations set by your communication. Plus, it’s a great way to build a long lasting, personal relationship.
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