Jan 16, 2008
2 comments
Online Issue Tracking - Collaborating on Projects
Question: What are alternatives for issue tracking or to track issues on projects?
Answer: Vertabase project management software is a great alternative to commonly used collaboration tools or as an alternative to MS Project and other online project management tools.
The keys to good issue tracking are accountability, communication, and visibility. Vertabase offers several advantages in these areas for web-based tracking.
- Time and date stamp of every post;
- Records the name of the person who made the poster;
- Automatic email notification of posts and replies and;
- Creates a searchable knowledgebase of issues or posts.
The knowledgebase is searchable by project, issue status, post date and other criteria. This facilitates visibility and is great for increasing accountability.
You can easily see the status of all issue posts across projects as well as track down who should be doing what.
Another factor that makes issue tracking practical for organizations with different people working on different projects for multiple clients is the ability very specifically define who can see an issue, who can start and issue and who is able to change the status of an issue. This can help prevent people from “closing” something that hasn’t truly been resolved yet.
You can see a screenshot of the online issue tracking system or sign-up for a free trial of the project software.
