Manage expectations better by entering issues into an issue log (like the one in Vertabase project management software).
This will keep them from falling through the cracks.
You’ll be reminded of open issues by due date and be able to find issues by client before your next call with them.
Clients will feel better knowing that you are on top of issues affecting their projects -particularly issues that they may have brought up. You’ll know about them and be able to set expectations based on the latest status.
Even if the issues were mentioned verbally, in a meeting or in the hall, enter them into a centralized issue log. Though an issue can lay low, remaining unmentioned for weeks, it can come up and bite you sooner or later.
Question: What are alternatives for issue tracking or to track issues on projects?
Answer: Vertabase project management software is a great alternative to commonly used collaboration tools or as an alternative to MS Project and other online project management tools.
The keys to good issue tracking are accountability, communication, and visibility. Vertabase offers several advantages in these areas for web-based tracking.
- Time and date stamp of every post;
- Records the name of the person who made the poster;
- Automatic email notification of posts and replies and;
- Creates a searchable knowledgebase of issues or posts.
The knowledgebase is searchable by project, issue status, post date and other criteria. This facilitates visibility and is great for increasing accountability.
You can easily see the status of all issue posts across projects as well as track down who should be doing what.
Another factor that makes issue tracking practical for organizations with different people working on different projects for multiple clients is the ability very specifically define who can see an issue, who can start and issue and who is able to change the status of an issue. This can help prevent people from “closing” something that hasn’t truly been resolved yet.
You can see a screenshot of the online issue tracking system or sign-up for a free trial of the project software.
