Feb 13, 2009
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Challenges for IT: Doing More
Many IT departments I’ve spoken with lately are challenged by having too much on their plate. They need to support current applications, make modifications, keep the servers running, etc.. All the while, they are being asked to develop new apps that can advance corporate goals. For an IT deptartment that has been barely keeping on top of everything (and likely can’t hire anyone right now), this can be a real problem. How to make room for more than just keeping the lights on?
The first step to solving it, is to get a clearer look at it.
On the one side, there are different people making requests: management, department heads, existing users. This is IT’s client.
On the other side, there is the IT department: the implementors. Read the rest of this post »
