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Jul 12, 2011



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Manage Expectations by Managing Issues

Manage expectations better by entering issues into an issue log (like the one in Vertabase project management software).

This will keep them from falling through the cracks.

You’ll be reminded of open issues by due date and be able to find issues by client before your next call with them.

Clients will feel better knowing that you are on top of issues affecting their projects -particularly issues that they may have brought up.  You’ll know about them and be able to set expectations based on the latest status.

Even if the issues were mentioned verbally, in a meeting or in the hall, enter them into a centralized issue log.  Though an issue can lay low, remaining unmentioned for weeks,  it can come up and bite you sooner or later.

Category: Project Management

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