Jan 11, 2011
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Don’t Try to Win
When building a trust relationship don’t try to win.
Trust is built in a relationship by meeting expectations. You either meet them or you don’t. You can’t talk your way into someone trusting you just by showing them how right you are. People have to come to their own conclusions. That’s how they’ll grow to trust you.
Forcing your conclusion on them may bring acknowledgment, or resentment, but it won’t bring trust.
This tidbit can be helpful for project managers to keep in mind when dealing with sponsors, stakeholders, customers and team members. It comes compliments of a presentation by Pam Hansen at the PMI Great Lakes Chapter.
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